Consumer Protection Resources
The Office of Ethnic Affairs does not have jurisdiction over consumer protection matters. Please contact the following agencies for assistance on resolving and filing complaints on these topics. If you feel that a **Utah state agency is not being responsive to your needs, please let us know by calling 1-877-488-3233 x672.
** = Utah State Agencies
Airlines
Aviation Consumer Protection Division
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590
Info: (202)366-2220
http://airconsumer.ost.dot.gov/problems.htm
The Aviation Consumer Protection Division (ACPD) operates a complaint handling system for consumers who experience air travel service problems.

Click here to learn how to file a complaint with the Aviation Consumer Protection Division.
Businesses
**Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, UT 84114
Info: (801) 530-6601 or 1-800-721-SAFE.
www.commerce.utah.gov/dcp



Responds to consumer complaints, investigates unfair and deceptive business practices, and provides consumer education.

Click here to learn how to file a complaint with the Utah Division of Consumer Protection.

Better Business Bureau
5673 S. Redwood Rd., #22
Salt Lake City, UT 84123-5322
801-892-6009
www.saltlakecity.bbb.org
Click here to learn how to file a complaint with the Better Busines Bureau against a business.
Car Dealerships
**Utah Motor Vehicle Enforcement Division
210 North 1950 West
Salt Lake City, Utah 84134
Info: (801) 297-2600 or mved@utah.gov www.tax.utah.gov/mved

The Motor Vehicle Enforcement Division (MVED) of the Utah State Tax Commission licenses and regulates automobile dealerships, salespeople, crushers, transporters, dismantlers and body shops. It investigates motor vehicle fraud and other crimes, such as auto theft, chop shops, odometer fraud and salvage vehicle fraud.


Click here for the complaint form.
Cell phones, Cable, Radio, TV
Federal Communications Commission (FCC)
Consumer & Governmental Affairs Bureau

Consumer Inquiries & Complaint Division

445 12th Street, SW
Washington, DC 20554
Info: 1-888-CALL-FCC (1-888-225-5322)
www.fcc.gov/cgb

Responds to inquires and complaints regarding wireless and wireline phones and cable, radio and television services, and helps consumers file informal complaints on a variety of issues.

Click here to learn how to file a complaint with the Federal Communications Commission (FCC).

Insurance
**Utah Insurance Department
3110 State Office Building
Salt Lake City, UT 84114-6901
Info: (800) 439-3805 or (801) 538-3800
www.insurance.utah.gov

Click here to learn how to file a complaint with the Utah Insurance Department with insurance problems.

Legal
Utah State Bar
645 South 200 East
Salt Lake City, UT 84111
Info: (801) 531-9077 or info@utahbar.org
www.utahstatebar.org

Consumer Assistance Program
Assists clients resolve conflicts they have with their attorneys.
Real Estate
**Utah Division of Real Estate
Heber M. Wells Building
160 East 300 South, 2nd Floor
Salt Lake City, UT  84111
(801) 530-6747
www.commerce.utah.gov/dre
The Division of Real Estate provides public protection in the real estate marketplace through the education and licensure of real estate brokers, sales agents, appraisers, and the licensure of mortgage lenders.

Click here to learn how to file a complaint with the Utah Division of Real Estate against an appraiser, mortgage and real estate entity.
Utilities
**Utah Division of Public Commission
Heber Wells Building 4th Floor
160 East 300 South
Salt Lake City, Utah 84111
Info: (801) 530-7622 or 1-800- 874-0904
www.commerce.utah.gov/dpu
Receives and investigates consumer complaints concerning utility companies regulated by the Public Service Commission of Utah. (Click here to see a list of utility companies regulated by the PSC.)

Click here to learn how to file a complaint with the Utah Division of Public Commission.
Other

Federal Citizen Information Center (FCIC)
Info: 1-888-8 PUEBLO (1-888-878-3256)
www.pueblo.gsa.gov/complaintresources

Serves as a one-stop source for answers to questions about consumer problems and government services.

Click here to learn more about other complaint resources.